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HP Service Manager Consulting is the core behind Techport's business. With an average of over 10 years of experience in the
IT Service Management industry 
per consultant, Techport stands alone in related knowledge and experience needed to help organizations succeed in this challenging market.
Learn more about the benefits of Techport's services offerings around the HP Service Manager application, including the
potential cost savings and system improvements:
Learn more about our packaged solutions for Service Manager:
Solutions available for sale:
Solutions available for free:
Techport’s Attached Image Viewer allows end users to quickly view image attachments attached to the current record without having to
actually download and open them. This can enable helpdesk users to quickly see a screen shot or error message related to the current Incident.
Publishing Information: Supported Software Versions:
- HP ServiceCenter 6.2.6.x
- HP Service Manager 7.x, 9.x
Expected Future Enhancements: The Change CI Multi-Select solution allows users to be able to add multiple CI's to a change record with a few short
clicks. The user is presented with a list of Asset records and can highlight multiple entries in the list and then add them to their change ticket
all at one time. Service Manager out of the box only allows adding one CI at a time to a change ticket. Also included with the above
functionality is a button set that locks down CI entry so that only valid CIs can be entered, as well as a method of removing CIs (one at a time
or clear all). Publishing Information: Supported Software Versions:
- HP Service Manager 7.x, 9.x
Expected Future Enhancements: This small tool will mark devices (is_down) when the incident or change says they are down. It does this by scheduling checks
against incidents and changes. You can set what change phases the check function does and alter the incident and change queries as necessary.
Publishing Information: Supported Software Versions: - HP ServiceCenter 6.2.x
- HP Service Manager 7.x, 9.x
Expected Future Enhancements: Techport’s email tagger allows you to have emails in your test systems altered so that the subject line will indicate
which system the email is from, and that it is not an email from your production system. This is useful when you want to conduct email testing in a
non-production environment and not cause production level escalations based on test system data. Publishing Information: Supported Software Versions: - HP ServiceCenter 6.2.x
- HP Service Manager 7.x, 9.x
Expected Future Enhancements: |
Review the latest Techport Thirteen articles about HP Service Manager
or about HP on the Techport Thirteen Blog. You can also examine our past issues of
Techport Connections for additional articles.
For more information regarding these services and other Techport service offerings, please contact us.
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