This is the final issue of the Techport
Connections eNewsletter. After fifty-five issues and
four-and-a-half years of monthly newsletters, it is time to retire this medium in favor of the new
Techport Thirteen Blog. The
Techport Forum is also being retired as well, as part of a company-wide,
online consolidation project.
Never fear though. If you prefer to have Techport Thirteen original content emailed to you, you may
subscribe to the Techport Thirteen
Blog via email. As an added feature, you can subscribe only to those topics relevant to you and your business, including general HP software information, HP
Service Manager information, and xMatters information.
You must opt in to an
email subscription voluntarily in order to receive our blog posts. Blog emails are sent in a daily digest format as posts are
published. We heavily encourage our Techport Connections subscribers to take the few minutes to
subscribe to our blog
so that the chain of information is not interrupted.
As mentioned, the Techport Forum is also being deactivated.
The new Techport Thirteen Blog will also serve as the replacement
medium once again. The Forum has run its course over the last three years, and with the communication enhancements of social media, and interactive comments
on blog and social media posts, the forum concept across the internet is rapidly becoming a thing of the past. Time to move forward then.
Advantages of these changes to the Techport Thirteen online presence are many. Content can be delivered to our followers more regularly. Instead of only
four articles per month in our e-newsletter format, the number of articles that can be published via the
Techport Thirteen Blog is limitless. We therefore expect to engage
our audience more often and in a more meaningful way. Also, articles, or
blog posts, can also be published and delivered as news is happening. No more time lag between the first of the month and when the news has already occurred.
We hope all of these changes serve you, our subscriber and follower, better in the future. It has been a pleasure communicating with you via the
monthly Techport Connections eNewsletter. All good things must come to an end though and adaptation is necessary for survival.
We look forward to keeping in touch
via the Techport Thirteen Blog going forward. Don't forget that you
can also follow Techport Thirteen on either Facebook,
Twitter or
Google+.
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HP Discover 2012 is next week and Techport Thirteen is ready!
As a conference sponsor for the seventh consecutive year, we look forward to our team of Techport associates taking part in the event once again.
Planning on attending the conference? Make sure to stop by kiosk 350 to chat with our team. We always look forward to the opportunity to revisit
with old friends and to hopefully meet new ones along the way as well.
As a special treat this year, Techport Thirteen and
Orasi Software are
joining forces to host a customer appreciation cocktail party. Following the
special movie screening
on Tuesday night, come out and enjoy hors d'oeuvres and beverages at Valentino Restaurant in the Venetian Hotel and Casino. After a busy day absorbing
all that HP Discover has to offer, this is the perfect way to relax and unwind.
>> Register to attend the cocktail party
Where / When:
Valentino Restaurant at the Venetian
3355 Las Vegas Blvd S
Las Vegas, NV 89109
-- Tuesday June 5, 2012 from 8:00pm to 11:00pm PDT
For general information on 2012 HP Discover, please refer to the event website.
Supplemental information may also be shared via the conference social networking connections on Twitter,
Facebook and
LinkedIn.
We hope to see you next week!
Bet you were not aware that Techport Thirteen provides instructional or training services? While not something we heavily advertise, we can certainly do this for your organization,
and have performed many client training sessions over the last year.
Take any of our core competency application services and
simply apply those topics to an instructional service. Poof... instant training from a certified, expert consultant, with real-world practical experience.
We offer several application instructional services, including end-user training, application administrator training and best-practice management training.
For those clients already utilizing Techport Thirteen for application services work, adding an instructional agreement to an existing contract makes complete sense. We
already know your business and how you operate. Chances are, we even know the people involved. If you are a prospective client considering application training within
one of our core competency application services, then give us
a try. Instructional services are short-term in nature and are a great way to evaluate Techport Thirteen without making a large financial commitment. You will not be
disappointed!
Interested in learning more? Please contact Techport Thirteen to discuss
your training needs and for additional information.
By: Travis DePuy, Techport Thirteen, Technical Lead
...that you can subtract dates in input action in the xMatters Integration Agent (IA) JavaScript? Dates and JavaScript are always complicated. So, to prevent others
from going through the headaches I’ve gone through figuring out the best way to work with dates in JS, please keep reading. My solution assumes the dates are coming
from a web-service call, such as via an application integration.
First,
get this JavaScript from the web to be used as an included JavaScript library. Then, in your input action scripting, use this:
openTime = xmlDateToJavascriptDate( incident.Submitted );
mod_Time = xmlDateToJavascriptDate( incident.Last_Modified_Date );
hours_open = Math.floor(parseInt( mod_Time - openTime) / (1000*60*60));
apxml.setToken( "hours_open", hours_open );
Make sure to include the JavaScript library you just downloaded from the web:
load("integrationservices/somepath/dateUtils.js");
The "-" operator for Date apparently returns the milliseconds, so we have to massage it a bit to get the number of hours, hence the calculation above. I hope
this helps others!
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