Application administrators need to be able to quickly review key areas of the application to monitor system health. Before now there was
not a central location in ServiceCenter or Service Manager to gather this information.
Techport’s Alert Monitor comes with a set of predefined
alerts to monitor various things within your system such as records matching a query, locks, user process, background processes, and ports.
In addition, you may define your own alerts to trap events occurring within your custom system.
Beyond just viewing the information the Alert Monitor can be configured to alert you to potential problems such as idle or terminated
background process, monitoring specific users, or rapid record growth in a particular file. Setup custom queries against as many files as
desired to quickly snapshot various data points such as daily calls, event transactions, etc.
All of the alert types allow for the same actions. You can either write a message to the application log file (sc.log or sm.log) or send an
email to a list of email addresses or both. You define how often your alert will be checked and the utility will keep track of all the times the
alert has been triggered.
Alert Monitor is just what the ServiceCenter or Service Manager administrator has been waiting for. For additional information on the
Techport Alert Monitor solution, please
[read more]
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HP Software Alliances is executing a series of “Test Drive” events with the purpose of introducing under-publicized partner solutions to HP software
clients. These events will be hosted in four cities around the US in September, 2010. Five HP software partners have
been selected for each Test Drive session, with each partner scheduled to present a custom solution offering within their area of expertise leveraging
HP Software. Customers will have the opportunity to view HP Software in action as it addresses business problems across the entire portfolio.
Techport Thirteen is proud to have been selected as the sole ITSM partner for the Dallas and Santa Clara venues, and plans to demo its
Service Manager Starter Suite (SMSS) solution to each session's audience:
- Sep 21st - Santa Clara, CA at the Hyatt Regency Santa Clara [Register now]
- Sep 30th - Dallas, TX at the Hilton Dallas Lincoln Centre [Register now]
Each event is scheduled to run from 7:30am to 11:15am local time and will be hosted within a local hotel. This will provide enough
time to highlight five partner solution offerings, and cover the rest of the event agenda, while still giving attendees time to get back
to the office before lunch.
Space is limited. Reserve your Test Drive seat today!
Techport, in partnership with MW2 Consulting, presents 007, the foundation for creating a business and IT alignment blueprint. In a nutshell,
the solution is all about proving the business value of HP's uCMDB and DDMa software inside the client's actual environment, with a typical POC
lasting a mere seven business days. If you have seven days, and $7k, then why not give it a chance? The risk is minimal, and the results could
lead to $100k or more in savings and ROI.
The POC will focus on one simple application with high-visibility preferably hosted within the same subnet (to reduce security, network and
other groups involvement). Goals of the POC include the ability to demonstrate the uCMDB/DDMA value as a foundation for BSM and ITSM within the
customer's actual environment, to showcase integration capabilities with other tools i.e., SM, BMC Atrium CMDB, etc and to create a real-world
blueprint for potential production deployment. Put it all together and you get a cheap, proven and cost-saving solution that you can begin to
implement across your IT organization immediately.
To learn about the 007 solution, please read
more . For a more personal touch, please reach out to
Techport sales.
By: Travis DePuy, Techport Thirteen, Senior Service Consultant
...that you can set the focus to a field in an array of structures within HP Service Manager/ServiceCenter? This can be especially
handy when tasked with adding more than a handful of validations to a format control record. After a validation is added and the
record is saved, the cursor focus gets set to the top of the list. A temporary use of the “cursor.field.name.set” function can help
speed up adding those validations.
- Open the fc.view display screen
- Add this expression:
if ($L.format="formatctrl.maint.valid.b") then
cursor.field.name.set("validations,add,"+str(lng(validations in $L.file)+1))
- Save and Test!
The cursor.field.name.set function typically is used to set the focus of the cursor to a normal text field, for example when failing a validation.
The normal syntax is:
Format
cursor.field.name.set($field.name, $row.number)
Parameters
$field name is the field name
$row.number is for arrays (optional)
However, when using with an array of structures, the syntax is:
Format
cursor.field.name.set ($structure.name, $field.name, $row.number )
Parameters
$structure.name is the structure name
$field name is the field name within the structure
$row.number is the element number. (Begins at 1!!)
Happy cursor setting!
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